FIRST LINE
Service desk analyst
User requests, access, onboarding and offboarding staff, “how do I” questions, all logged in Blueprint.
← PODS / FOR LEAN IT TEAMS
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Service desk.
For lean IT teams stretched by day-to-day support, and for businesses whose apps need looking after once they’re built.
THE TYPICAL TEAM
Start with one analyst.
Grow into a dedicated team.
Second-line and application support can be shared at first, and become dedicated as you grow.
SECOND LINE
IT support engineer
Microsoft 365 and Intune, devices, networks, security policies and licences.
FOR YOUR APPS
Application support engineer
Bug triage from Blueprint screenshots, small fixes, releases and monitoring.
- ✓ Coverage hours agreed around your working day
- ✓ Escalation to our technology leadership
- ✓ Security built in, from laptops to access
Hiya. Kumusta. Let’s talk.
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